Customer empathy in healthtech | Alex Svitnev (VP of customer success at Janus Health)
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Alex Svitnev is the VP of customer success at Janus Health. Janus Health is changing the way the healthcare revenue cycle functions. Billions of dollars are left uncollected due to poor processes and inconsistent human decision making. Janus studies end-user behavior within the revenue cycle and determines the optimal path for each process. Real-time predictive recommendations are made to human workers to guide them on the next best action to perform with every claim. Janus also automates steps in a process or end-to-end workflows using a proprietary platform that is highly scalable and modular. Managers and executives receive actionable insights into people, productivity and processes, allowing them to optimally allocate and manage resources.
In this episode, Alex talks about:
-Why customer success is crucial
-Why product managers need to spend time with their customers
-Market penetration strategies
-The importance of collaborating and sharing knowledge
How to reach Alex:
-LinkedIn: https://www.linkedin.com/in/alexey-svitnev/
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-LinkedIn: https://www.linkedin.com/in/zainmsyed/
-Twitter: https://twitter.com/zainsyedpharmd/
-Newsletter: https://zainsyed.substack.com/
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-Apple Podcast: https://rdar.li/apple-podcast-link
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Music used:
-Daystar - Sugar Cookie
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or donate to a charity of your choice. A little bit goes a long way.
How can you support me:
If you want to support me there are 2 ways you can for free
-Give this podcast a 5-star rating on Apple Podcast and/or Spotify
-Share this with anyone you think would enjoy this
Please do not hesitate to reach out if you have any questions or leave a comment.
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If you enjoyed what you read please consider subscribing and sharing!
I hope you have a great day!
https://app.youform.com/forms/ybkdwdt9
Sponsor links:
-StrataPT: https://www.stratapt.com/
-Alpha Sophia: https://https://www.alphasophia.com/zain
-Sponsor digital thoughts: https://forms.gle/2Hny8VWrjGJtxAYW7
Alex Svitnev is the VP of customer success at Janus Health. Janus Health is changing the way the healthcare revenue cycle functions. Billions of dollars are left uncollected due to poor processes and inconsistent human decision making. Janus studies end-user behavior within the revenue cycle and determines the optimal path for each process. Real-time predictive recommendations are made to human workers to guide them on the next best action to perform with every claim. Janus also automates steps in a process or end-to-end workflows using a proprietary platform that is highly scalable and modular. Managers and executives receive actionable insights into people, productivity and processes, allowing them to optimally allocate and manage resources.
In this episode, Alex talks about:
-Why customer success is crucial
-Why product managers need to spend time with their customers
-Market penetration strategies
-The importance of collaborating and sharing knowledge
How to reach Alex:
-LinkedIn: https://www.linkedin.com/in/alexey-svitnev/
How to reach Zain:
-LinkedIn: https://www.linkedin.com/in/zainmsyed/
-Twitter: https://twitter.com/zainsyedpharmd/
-Newsletter: https://zainsyed.substack.com/
Links to other platforms to listen:
-Apple Podcast: https://rdar.li/apple-podcast-link
-Spotify: https://rdar.li/spotify-link
-And all other platforms! Just search “digital thoughts podcast”
-If it is not on the one you use send me a message and I will get it on there
Music used:
-Daystar - Sugar Cookie
Thank you so much for your support!
Let’s support others:
Please consider donating to the less fortunate. This is a reminder not only for you but also for myself.
Here is a charity I donate to
or donate to a charity of your choice. A little bit goes a long way.
How can you support me:
If you want to support me there are 2 ways you can for free
-Give this podcast a 5-star rating on Apple Podcast and/or Spotify
-Share this with anyone you think would enjoy this
Please do not hesitate to reach out if you have any questions or leave a comment.
You can connect with me on LinkedIn!
If you enjoyed what you read please consider subscribing and sharing!
I hope you have a great day!
If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!
